1. Introduction
These Terms of Service ("Terms") govern your use of the Ashmore Studios website and any services provided by Ashmore Studios ("we", "us", or "our"). By accessing our website or engaging our services, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our website or services.
2. Services
Ashmore Studios provides web design, web development, and progressive web application (PWA) development services for small businesses. The specific scope, deliverables, and timeline for each project will be agreed upon in writing before work commences.
3. Quotations and Pricing
- All prices displayed on our website are in British Pounds (GBP) and are exclusive of VAT unless otherwise stated.
- Quotations are valid for 30 days from the date of issue unless otherwise specified.
- We reserve the right to adjust pricing at any time. Any agreed-upon pricing in a signed project proposal will be honoured for the duration of that project.
- Additional work or features requested beyond the original project scope may incur additional charges, which will be communicated and agreed upon in advance.
4. Payment Terms
- A deposit of 50% of the total project cost is required before work begins, unless otherwise agreed in writing.
- The remaining balance is due upon project completion and before final handover of deliverables.
- Invoices are payable within 14 days of the invoice date.
- We reserve the right to suspend work on any project with outstanding overdue payments.
5. Project Process
Revisions
Each pricing tier includes a specified number of revision rounds as outlined in the project agreement. Additional revisions beyond the agreed number may be subject to additional charges.
Timelines
We will provide estimated timelines at the start of each project. Timelines depend on timely feedback and content delivery from you. Delays in providing required materials may extend the project timeline.
Client Responsibilities
You agree to:
- Provide all necessary content, assets, and information in a timely manner
- Provide clear and constructive feedback during revision rounds
- Designate a single point of contact for project communications
- Review and approve deliverables within the agreed timeframes
6. Intellectual Property
- Upon full payment, you will own the rights to the final website or application deliverables created specifically for your project.
- We retain the right to use general techniques, knowledge, and non-proprietary code developed during the project.
- We reserve the right to showcase the completed project in our portfolio unless otherwise agreed in writing.
- Any third-party assets (fonts, stock images, plugins) remain subject to their respective licences.
7. Hosting and Maintenance
- Hosting setup may be included depending on your chosen pricing tier. Ongoing hosting fees are your responsibility unless an active maintenance agreement is in place.
- Maintenance and support services are provided as outlined in your pricing tier for the specified support period.
- After the support period, ongoing maintenance can be arranged under a separate agreement.
8. Warranties and Disclaimers
- We warrant that our work will be delivered to a professional standard and will function as described in the project agreement.
- We do not guarantee specific results such as search engine rankings, traffic increases, or revenue growth.
- Our website and services are provided "as is" without warranties of any kind, express or implied, except as required by law.
9. Limitation of Liability
To the maximum extent permitted by law, Ashmore Studios shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, whether incurred directly or indirectly, arising from your use of our services.
Our total liability for any claim arising from or related to our services shall not exceed the total amount paid by you for the specific service giving rise to the claim.
10. Cancellation and Refunds
- If you wish to cancel a project after work has commenced, you must notify us in writing.
- The deposit is non-refundable once work has begun, as it covers initial design and development work.
- If we cancel a project for any reason, we will refund any payments made for work not yet completed.
11. Confidentiality
Both parties agree to keep confidential any proprietary information shared during the course of the project. This obligation survives the termination of the project agreement.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Changes to These Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.
14. Contact Us
If you have any questions about these Terms, please contact us at:
Ashmore Studios
Email: ty@ashmorestudios.com